DUSHYENTHAN, T. Service Quality and Its Effect on Customer Loyalty of Banking Industry in Jaffna District Sri Lanka: A Comparative Study Between State Banks and Private Banks. Advances in Social Sciences and Management, [S. l.], v. 2, n. 3, p. 85–99, 2024. Disponível em: https://hspublishing.org/ASSM/article/view/402. Acesso em: 4 apr. 2025.