Involvement of Clinical Psychologists in Organizational Resilience: Membership, Regulations, and Innovations in the Community Health Insurance Schemes in South Kivu/Eastern DRC

Abstract

Multisectoral crises of a political, economic, and socio-health nature raise important concerns. They spark curiosity about how to involve clinical work psychologists into multidisciplinary organizational/ institutional diagnostic teams. Drawing on documented statistics, interviews, and survey conducted among 367 members, this study examines membership status and the mechanisms as well as innovative corrective measures that have been implemented or should be introduced to strengthen the organizational resilience of mutual health insurance organization. The analysis revealed an overall decline in membership, estimated at 18.6% in urban areas and 19.9 % in rural areas in 2025 compared to 2020. These differences are statistically equivalent (Chi-square test not significant at the 0.05 level). According to 78% of respondents, fragile management practices, weak regulatory mechanisms, combined with certain exogenous factors, are the primary causes of the structural shortcomings observed. The study recommends the creation of a multidisciplinary technostructure team including a clinical psychologist specializing in work and organizations. It contributes to the ongoing discussion on the necessity of collaborative work among technocrats responsible for diagnosing atypical situations, adjustments, innovations, and the structuring of micro-organizations.